FAQ

FREQUENTLY ASKED QUESTION

I’m having trouble getting access to my Digital Purchase?
You must create an account with us if you want to store your download information. Always remember to log into your account before placing any order.If you didn’t create an account with us yet, please click here: 

I am having trouble, can I contact customer support?
If you are having trouble and need customer support to help you, please make sure to provide your order number as it will help us to resolve your issue faster. Your order number is on the confirmation email sent to you. If you didn't get it, check your spam folder. We don't forget to send confirmation emails - it is an automatic process. If you didn't get an email and it isn't in your spam folder, it is most likely the result of entering a typo in the email address and you will need customer service to sort that out. please allow 1-2 business days for us to sort this problem out.

I see my purchase in my account, but there’s no video. What do I do?
Some countries limit access to internet purchases and that can be out of our control. To manage security settings (another common problem): Click on the top right corner of your browser, click the little Key icon in the address bar to display the video.

It’s been a few days, but my purchase hasn’t arrived?
Our digital downloads are available instantly. If you haven't received a download link, make sure to register the same email address used at checkout with us.

How do I receive a refund?
Once you have downloaded the video the return policy is no longer valid.
If you refund a digital video that you haven't downloaded yet, once the refund is processed you will no longer have access to watch the video on our site.

I'd like to purchase a digital download as a gift for someone, how do I do that?
If you'd prefer to buy a video directly instead of giving them a gift card, simply use the email they use for their account with us during checkout and the digital download will get added to their account.  They must have an account with us for this to work, so please confirm they do before choosing this option.

How can I get more help?
If you didn't find an answer to your question here, please contact us

Wishlist Products

You have no items in wishlist.